Use this facilitation guide to deliver manager training in the following crucial skills:

  • How to prepare for difficult conversations and conflict
  • The steps to manage difficult conversations and conflict
  • Managing conflict effectively

Use this facilitation guide in conjunction with the Manage Conflict Constructively Participant Workbook as part of the full blueprint, Build a Better Manager: Self-Governance.

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Build a Better Manager: Self-Governance

Kick-start the effectiveness of first-time IT managers with essential management skills.

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