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Build a Better Manager: People Development

Kick-start the effectiveness of first-time IT managers with essential management skills.

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Contributors

  • Greg Dolinar, IT Project Manager, Scotiabank
  • Moriah Christoff, Sr. Manager, Operations and Communications, RBC
  • Corby Fine, VP of Simplii, CIBC
  • Andrew Santorelli, Senior Development Manager, Kanetix
  • David Baird, Head of Software, Nest Wealth
  • One anonymous contributor

Your Challenge

  • Management skills training is needed, but organizations are struggling to provide training that makes a long-term difference in the skills managers actually use in their day to day.
  • Many training programs are ineffective because they offer the wrong content, deliver it in a way that is not memorable, and are not aligned with the IT department’s business objectives.

Our Advice

Critical Insight

  • More of the typical manager training is not enough to solve the problem of underprepared first-time IT managers.
  • You must overcome the key pitfalls of ineffective training to deliver training that is better than the norm.
  • Offer tailored training that focuses on skill building and is aligned with measurable business goals to make your manager training a tangible success.

Impact and Result

Use Info-Tech’s tactical, practical training materials to deliver training that is:

  • Specifically tailored to first-time IT managers.
  • Designed around practical application of new skills.
  • Aligned with your department’s business goals.

Research & Tools

Start here – read the Executive Brief

Read our concise Executive Brief to find out why and how you should best support new IT managers’ transition into leadership, review Info-Tech’s methodology, and understand the four ways we can support you in completing this project.

1. Train managers in time management and delegation

Understand the importance of effective time management for first-time managers, and deliver practical training in delegating tasks and goals to first-time managers.

2. Train managers in accountability

Give your first-time managers a solid foundation in how to hold their team and employees accountable.

Guided Implementations

This guided implementation is a six call advisory process.

Guided Implementation #1 - Train managers in time management and delegation

Call #1 - Discuss need for training and training structure.
Call #2 - Discuss facilitation plan and tackle challenges.
Call #3 - Discuss long-term skill-building strategies.

Guided Implementation #2 - Train managers in accountability

Call #1 - Discuss need for training and training structure.
Call #2 - Discuss facilitation plan and tackle challenges.
Call #3 - Discuss long-term skill-building strategies.

Onsite Workshop

Discuss This Workshop

Book Your Workshop

Onsite workshops offer an easy way to accelerate your project. If you are unable to do the project yourself, and a Guided Implementation isn't enough, we offer low-cost onsite delivery of our project workshops. We take you through every phase of your project and ensure that you have a roadmap in place to complete your project successfully.

Module 1: Master Time

The Purpose

Train managers in effective time management and delegating skills relevant to first-time managers.

Key Benefits Achieved

Managers gains skills and confidence in:

  • The ideal way to spend their time across the six key manager roles
  • Time blocking and calendar diligence
  • Effectively delegating tasks and goals
  • Limiting interruptions

Activities

Outputs

1.1

Deliver the Master Time manager training module.

  • Customized Master Time Facilitation Guide
  • Completed Participant Workbook for the Master Time module, including an action plan for the attendees

Module 2: Accountability

The Purpose

Train managers in holding their team and individual employees accountable.

Key Benefits Achieved

Managers gains skills and confidence in:

  • Creating clarity and transparency around who is responsible for what.
  • Articulating expectations and evaluations.
  • Helping their team remove roadblocks to accountability.
  • Clearly introducing accountability to their team.

Activities

Outputs

2.1

Deliver the Accountability manager training module.

  • Customized Accountability Facilitator Guide
  • Completed Participant Workbook for the Accountability module, including an action plan for the attendees