Phase 2 will help identify sources of waste and harmonize the flow of work in your value stream. Finally, a future state map will be created based on this feedback. This phase will take you through the following activities:
- Develop a value stream charter to ensure accountability.
- Assess your current state map with metrics.
- Build a future state value stream map.
Use this phase as part of the full blueprint, Adopt Lean IT to Streamline the Service Desk.