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An effective change management process requires a mechanism to capture change requests. This is accomplished through a Request for Change (RFC) form that includes all the important aspects to consider for analyzing and tracking new requests. This RFC form is based on the IT Infrastructure Library (ITIL) Service Management framework and has three sections:
- Instructions and field description, which serves as a guide to the person completing the RFC form.
- The RFC form itself where the information is captured.
- Submission instructions, which provide guidance on how to submit the RFC.
Save time by customizing this RFC form to the context of your enterprise.
This downloadable tool is associated with the research note, " Change Management: Integrate It into Your Process Portfolio."