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The path to successful IT change management begins with senior management support and a solid process based on IT Infrastructure Library ITIL best practices. The change master log is an important component of the change management process. Use this template to:
- Track the summary of changes being requested and implemented for IT applications (or infrastructure).
- Provide visibility to key stakeholders on the status of ongoing changes.
Ideally, the change master log should be part of an automated configuration/change management or IT service desk solution. If such a solution does not exist, use this helpful template.
This downloadable tool is associated with the research note, " Change Management: Integrate It into Your Process Portfolio."