Service Desk Software – Ticket Categorization Schemes

1 Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

The Ticket Categorization Schemes provide examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the service desk and meet business requirements. The different schemes provide examples of asset-based approaches, service-based approaches, and hybrid approaches to ticket categorization.

Use the template in conjunction with the project blueprint, Standardize the Service Desk.

View the Complete Blueprint:

Build a Right-Sized Service Desk for Small Enterprise

Keep sustainability front of mind to develop a service desk that suits your needs.

Related Content

Visit our COVID-19 Resource Center and our Cost Management Center
Over 100 analysts waiting to take your call right now: 1-519-432-3550 x2019