The Ticket Categorization Schemes provide examples of ticket categories to organize the data in the service desk tool and produce reports that help managers manage the service desk and meet business requirements. The different schemes provide examples of asset-based approaches, service-based approaches, and hybrid approaches to ticket categorization.

Use the template in conjunction with the project blueprint, Standardize the Service Desk.

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Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.

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Build a Right-Sized Service Desk for Small Enterprise

Keep sustainability front of mind to develop a service desk that suits your needs.

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