This tool will help your organization form a complete picture of the health of the current state of your service desk. This tool includes the following sections:

  • Environment survey
  • Maturity survey
  • Service desk assessment

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Build a Continual Improvement Plan for the Service Desk

Teach your old service desk new tricks.

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Standardize the Service Desk

Strengthen your service desk to build a strong ITSM foundation.

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Build a Right-Sized Service Desk for Small Enterprise

Keep sustainability front of mind to develop a service desk that suits your needs.

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Search Code: 79462
Published: October 22, 2015
Last Revised: February 21, 2017

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