Service Configuration Management Standard Operating Procedures Template

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Use this document to document the roles, responsibilities, standards, and processes involved in configuration management at your organization. Revise and revisit this document on a regular basis to ensure that your configuration management function is operating in a standardized manner. This document contains the following sections:

  1. Introduction, objectives, and desired benefits
  2. Scope: services, systems, and documents
  3. Roles and responsibilities
  4. Configuration data model structure
  5. Process definitions
  6. Practices that modify CIs and relationships

Use this template as part of the full blueprint Harness Configuration Management Superpowers.

View the Complete Blueprint:

Harness Configuration Management Superpowers

Build a service configuration management practice around the IT services that are most important to the organization.

Develop Infrastructure & Operations Policies and Procedures

Document what you need to document and forget the rest.

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