Whether a company is large or small, experience shows that low quality systems lead to multiple defect fixes, dissatisfied customers, and loss of business. This is true regardless of whether a company builds or buys its systems. Learn how to gain executive buy-in for software quality by showing the need for a strong quality assurance (QA) strategy.
The Truth about QA Buy-In
IT departments can get executive support for QA by analyzing and presenting the costs of poor quality. This means that IT management must keep a record of the defects experienced by users and the resulting issues in order to understand exactly how much poor quality costs the enterprise. IT management must then identify the best executive champion and keep this individual abreast of QA issues.