IT needs to turbocharge their company's customer service capabilities with a Customer Service Management (CSM) suite. This blueprint will allow you to harmonize the needs of customer service in order to select and implement a platform that meets and exceeds all business requirements.
- Assess the value of CSM and identify your organization’s fit for CSM technology
- Structure the CSM Select and Implement project
- Gather requirements for CSM selection
- Choose the right CSM solution
- Plan your CSM implementation
- Measure the value of your CSM suite