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Some network managers are pondering the growing impact of cellular and WLAN data services on their support organization. Many support groups are WAN/LAN centric and their tools and skill sets are well-honed to support these areas. However, wireless services continue to alter enterprise support requirements. Network managers should consider the following actions as they prepare their 2010 support plans:
- Identify the next genre of network support services.
- Align network resources to support business user needs.
- Take action to address new network support areas.
IT managers should prepare for increasing wireless usage by carefully mapping their available resources against business unit support needs. Once this is accomplished, existing IT support plans can be adjusted as needed to meet any changing business unit requirements.