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IT managers in retail have different priorities from their peers in other industries. Specifically, they allocate more resources to development and proportionally fewer to help desk operations and security. Address the potential problems of this pattern by creating development competencies and by focusing on the help desk.
Introducing: MeasureIT’s Metrics for Retail
Info-Tech's MeasureIT initiative provides insight into the operational differences of various industries. This note focuses specifically on IT work effort allocation within the retail industry. Specifically, it explores differences in the areas of applications development, help desk operation, and security.