Retail Banking CRM: Road to Differentiation & Higher Profits


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A majority of small (less than 100 branches) and mid-sized (101-500 branches) retail banks have set up online banking. In an environment where everyone offers call-center support, online banking and branch banking, this raises the challenge of how a bank can distinguish itself and retain its profitable clients.

It does not help that, currently, the credit/mortgage crisis is impacting construction and related small businesses that form a significant source of clients at the small to mid-sized banks.

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