Of employees that feel backstabbed, over half are more likely to have low levels of productivity. When conflict is approached and resolved in a constructive manner, it can improve efficiency and productivity. Training on conflict resolution will enable managers to gain the skills they need to engage in conflict constructively and reach a resolution that benefits the team or organization.
Use this storyboard for a step-by-step process for identifying current and target state metrics, identifying key tactics to effectively resolve conflict, and identifying a process to review and iterate on tactics.
Search Code: 77177
Published: August 13, 2014
Last Revised: March 19, 2015