This presentation illustrates the pains of firefighting and the benefits that could be achieved by moving out of firefighting mode. It also includes an easy to understand project roadmap that clearly articulates which service management processes can be optimized:

  • Service Desk & Incident Management
  • Change & Deployment Management
  • Event & Problem Management
  • Capacity & Performance Management

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Move from Firefighter to Reliable Operator

Transform from reactive to proactive.

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Search Code: 78652
Published: October 1, 2015
Last Revised: October 1, 2015

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