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Proactive problem identification through alerts and monitoring allows problem resolutions to occur prior to an outage or distruption and prevent service functionality from ever being impacted. Use this template as you process these alerts to gain the full benefits of successful proactive problem management.

This template will help you:

  • Formalize your root cause procedures and provide clear steps for your staff to follow.
  • Leverage the full value of your proactive monitoring and alert systems.

Preventing problems from ever occurring reduces the reactive problem management time spent and improves the perception and usability of an organization’s service portfolio.

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Establish a Rigorous Problem Management Process

Use the ITIL framework to implement both reactive and proactive problem management practices.

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