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As your process matures, incorporating diagnostic data collection and analytical measures will improve the accuracy and effectiveness of your root cause practices. As you practice a comprehensive or proactive problem management process, use this tool to manage the problems experienced by the service portfolio.

This template will help you:

  • Formalize your root cause procedures and provide clear steps for your staff to follow.
  • Provide prompts to encourage diagnostic data collection and analysis.
  • Prevent knowledge from being lost by ensuring clear documentation and information recording

Effective and efficient root cause analysis procedures can have the single greatest impact in determining accurate root causes and reducing the severity and recurrence of problems experienced by an organization. Integrating diagnostic analysis provides a critical means of improving these procedures and their results for the service portfolio.

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Establish a Rigorous Problem Management Process

Use the ITIL framework to implement both reactive and proactive problem management practices.

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