In a 2008 Info-Tech Research Group study on Unified Communications (UC), 47% of organizations that deployed UC said that “End User Learning Curve” was a challenge. In order to mitigate this challenge, end users must be properly informed and trained to use UC platforms. Use the information in this note to reduce grass roots resistance.
End User Buy-in Is Important
Because UC is a new technology, users will require some measure of training before they will be able to use it effectively. Organizations need to bear in mind that some users will be resistant to a UC migration, especially if the previous IT environment was not very technical. For more information on UC, please refer to the Info-Tech Advisor research note, “A Unified Communications Primer.”