RETIRED CONTENTPlease note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.
It is important for small enterprises to track provider performance in application maintenance outsourcing (AMO) initiatives. One effective way to establish whether or not a provider is meeting the service levels outlined in the AMO service level agreement (SLA) is to use a performance scorecard (PSC).
After interviewing 10 IT professionals and examining their SLAs and PSCs, Info-Tech developed an AMO PSC template that includes the following:
- Specific quantifiable metrics linked to Info-Tech's AMO SLA template.
- Key qualitative management satisfaction ratings that add depth to the quantitative metrics and facilitate a well-rounded conversation with the provider.
- An easy-to-follow mechanism for keeping track of an AMO provider’s performance on a quarterly basis.
Don’t waste time trying to create a PSC from scratch – use Info-Tech’s customizable AMO PSC template.