New IT Leaders: How to Repair a Damaged IT Reputation


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A new IT leader may inherit an IT department sporting a bad reputation with the rest of the enterprise. Sometimes the reputation is deserved, especially if IT has shut people out, ignored business needs, or suffered under ineffective leadership.

Info-Tech recently interviewed IT leaders about best practices in the early days of taking on a new IT leadership role. Many walked into an enterprise that didn’t like or respect IT whatsoever. In order to move ahead and safeguard their careers, significant changes needed to be made to repair the relationship. This research note covers:

  • How IT can develop a bad reputation.
  • How to position yourself as IT leader to turn the relationship around.
  • Tactical recommendations for easing stakeholders in a new generation of IT service.

A bad IT reputation destroys IT’s credibility and effectiveness. Take swift and decisive action to rectify this potential career show-stopper.

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Search Code: 12331
Published: November 18, 2009
Last Revised: November 18, 2009

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