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Without business user adoption, enterprise applications are failures. Business-user training consistently ranks as one of the top concerns for IT projects regardless of the size of the company.

This note introduces a number of considerations for business-user training. Specifically, this note:

  • Introduces a general model for user training.
  • Explains the relevant aspects of the model.
  • Provides a process for implementing a business-user training program.

Positive project Return On Investment (ROI) is impossible if business users don't use the new application. Effective training is essential for project success.

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Search Code: 8874
Published: February 13, 2008
Last Revised: February 13, 2008


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