Without business user adoption, enterprise applications are failures. Business-user training consistently ranks as one of the top concerns for IT projects regardless of the size of the company.
This note introduces a number of considerations for business-user training. Specifically, this note:
- Introduces a general model for user training.
- Explains the relevant aspects of the model.
- Provides a process for implementing a business-user training program.
Positive project Return On Investment (ROI) is impossible if business users don't use the new application. Effective training is essential for project success.