Move from Firefighter to Reliable Operator – Phases 1-4


Move from Firefighter to Reliable Operator – Sample
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IT departments in a firefighting state can’t gain control of their operations, deliver acceptable levels of service to the business, or sustain stability for infrastructure, applications, or staff. Often, IT departments don’t have the ability to improve their service management simply because they have their hands full handling incidents.

Info-Tech’s blueprint will direct and guide CIOs in transitioning out of a reactive state into a reliable state. The project will:

  • Take you through an assessment of current processes.
  • Provide guidance on tackling quick wins to handle the most immediate and pressing issues.
  • Walk you through implementing best practices in turning your IT department into a stable and controlled environment.

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