To move out of firefighting, you will need to deal with incidents and changes in a reactive mode. Obtain comprehensive understanding of the key activities in Service Desk & Incident Management and Change & Deployment Management.

This phase will walk you through the following activities:

  • Identify and implement process activities for Service Desk & Incident Management and Change & Deployment Management.
  • Extinguish the firefighting culture.
  • Create roadmap.

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Move from Firefighter to Reliable Operator

Transform from reactive to proactive.

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