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Internal Service Level Agreements (SLAs) between IT and other departments within an enterprise provide numerous benefits to the entire organization. Manage expectations, boost productivity, and increase employee morale by implementing internal SLAs.

Many people think of SLAs as something that is implemented with external providers and not internally. Because IT is a provider of service to its business partners, the concept of an SLA for internal service makes sense.

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Search Code: 2930
Published: May 29, 2007
Last Revised: May 29, 2007

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