Meet Me in Cyberspace: Benefits of Web Conferencing


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Organizations can derive business value from Web conferencing services by leveraging cohesive collections of real-time collaboration tools for interaction among employees, partners, suppliers, and customers. Info-Tech presents and analyzes four case studies representing organizations of various sizes, from a range of different industries. This research note covers the following usage areas for Web conferencing:

  • Customer Service & Support.
  • Training/Distance-Learning.
  • Distributed Team Collaboration.
  • Pre-Sales Product Marketing.

The final section of the note presents key success factors derived from the four usage scenarios.

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