Organizations can derive business value from Web conferencing services by leveraging cohesive collections of real-time collaboration tools for interaction among employees, partners, suppliers, and customers. Info-Tech presents and analyzes four case studies representing organizations of various sizes, from a range of different industries. This research note covers the following usage areas for Web conferencing:

  • Customer Service & Support.
  • Training/Distance-Learning.
  • Distributed Team Collaboration.
  • Pre-Sales Product Marketing.

The final section of the note presents key success factors derived from the four usage scenarios.

Related Content


Get Access

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.