IT departments are often regarded as cost-centers, yet some departments manage costs with more creative tactics, propelling IT from a cost-center to a strategic business enabler.

This research note examines common cost management methods used by strategic enablers, including:

  • A case-based comparison between cost-centers and strategic enablers.
  • IT service areas that strategic enablers prioritize to manage costs.
  • Specific tactics within these service areas that strategic enablers use for cost management.
  • A discussion on the ability of strategic enablers to deal with the hassle factor associated with difficult cost management tactics.

The key differentiator between cost-centers and strategic enablers is that the latter look beyond low-hanging fruit and tackle comprehensive strategies for more sustained savings.

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Search Code: 9867
Published: July 22, 2009
Last Revised: July 22, 2009

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