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As with most IT trends, myths abound when it comes to IT Infrastructure Library (ITIL). While ITIL is gaining popularity, it involves adopting new processes and approaches to IT that are completely new to many enterprises. As a result, IT and business leaders alike often misunderstand what ITIL is about.
Dispelling Common ITIL Myths
Established by the Office of Government Commerce (OGC) in the UK, ITIL has become the de facto standard for IT service management worldwide.
While ITIL process improvement offers benefits such as increased process efficiencies, cost savings, improved service quality and better customer service, success is not guaranteed.