As an Infrastructure Manager, your time is scarce, so delegate day-to-day metrics analysis and reporting to your staff, and use weekly reviews to stay in the loop regarding SLA breaches, anomalies, and potential risks.
Provide this template to your senior staff who are responsible for reporting on metrics to ensure you get the information you need to know, which includes:
- SLA Performance
- Metrics Anomalies and Potential Risks
- Potential Areas for Improvement
Ensure that weekly metrics reviews are isolated to those facts you need to know about - SLA breaches, anomalies, and potential risks.