Customer Service Knowledge Management (CSKM) suites are important for providing your organization’s customers or service agents with the right information to improve customer satisfaction and achieve service efficiencies. Your organization’s use case may include advanced social capabilities, solid mobile support, or extensive collaboration features. Whatever is the case, Info-Tech has determined the most suitable vendors for your organization.

Use this research to:

  • Understand current capabilities of CSKM vendors and evaluate offerings for best fit.
  • Understand the state of the market and its future.
  • Use scenario analysis to shortlist vendors.

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Vendor Landscape: Customer Service Knowledge Management Suites

Social media and social collaboration rule the roost.

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