Complaints about metrics are often rooted in managers wading through too many individual metrics, wrong metrics, or data that they simply can’t trust. However, with the right metrics Infrastructure Managers can find benefits for strategic planning, managing costs, troubleshooting, faster decision making, and continuous improvements. Test your metrics against these key best practices:
- Identify the metrics that serve a real purpose, and eliminate the rest.
- Establish a formal review process to ensure metrics are still valid, continue to provide the answers needed, and are at a manageable and useable level.
- Incorporate metrics analysis into capacity management and planning.