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Organizations often face the need for service desk optimization, but find it difficult to measure the value associated with optimization costs. This research presents Info-Tech’s findings on the value of optimizing specific service desk processes, metrics, and channels.

Use this research to help:

  • Outline your current service desk processes.
  • Understand the level of improvement that can be achieved by adopting different optimization techniques.
  • Assess the costs required to optimize your service desk environment.

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