Complaints about metrics are often rooted in managers wading through too many individual metrics, wrong metrics, or data that simply can’t be trusted.
Info-Tech surveyed and interviewed a number of Infrastructure Managers, CIOs and IT Leaders to understand how they are leveraging metrics. The successful organizations are using metrics for everything from capacity planning to solving customer service issues to troubleshooting system failures.
Key best practices include:
- Identifying the metrics that serve a real purpose, and eliminating the rest.
- Establishing a formal review process to ensure metrics are still valid, continue to provide the answers needed, and are at a manageable and usable level.
- Incorporating metrics analysis into capacity management and planning reviews.