RETIRED CONTENTPlease note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.
Collecting, analyzing and implementing feedback from staff is essential to having a well-oiled IT organization. There are four main steps in the feedback process:
- Organizational assessment.
- Collection of feedback (interviews, surveys, 360-feedback).
- Analysis of feedback.
- Organizational improvement.
Managers that listen to their people and incorporate their concerns into the improvement process are more likely to be successful than those that do not.