Please note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.

End-user satisfaction with IT can be measured by the perception of IT in two broad categories. Info-Tech classifies the relationship type based on survey satisfaction scores in:

  • IT services provided to the end user (support, capacity, availability, reliability)
  • IT communications with the end user (communications, projects, changes)

Most IT organizations have difficulty in one of these two categories, but some will struggle with both. In all cases, there is a need to prioritize for immediate, cost effective improvement to save the relationship and allow time for longer term repairs.

Also In

Improve IT-End User Relations

Ease the pain caused by end-user dissatisfaction with IT.

Related Content


1 Download

Improve IT-End User Relations Storyboard Sample
Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.