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Service level agreements (SLA) are often regarded by IT leaders as time consuming and difficult. 60% of IT departments do not have a formal data center SLA, but recognize that the business has informal service expectations. However, implementing an SLA development and management process for data center infrastructure can help IT better manage service levels. This comprehensive research provides a:
- Step-by-step process to define and manage infrastructure service levels.
- Tool to walk through services inventory, choosing metrics, monitoring, and reporting within your data center.
- Sample SLA document to help you start formalizing the SLA with the business.
Organization’s that measure, monitor, and report on infrastructure service level metrics are more successful at managing infrastructure service levels. This research will help you organize and make sense of metrics to facilitate better managed data center infrastructure service levels.