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End users display a diverse range of IT skills. Sometimes those with high skill levels can be leveraged locally to take some of the pressure off the IT help desk.

This assessment tool will help identify end-user skill levels and determine if they have the knowledge to act as resident experts. This five-page tool includes:

  • Assessment categories for software, hardware, networking, and general IT knowledge.
  • Fully editable sections so that questions can be added or deleted to reflect individual enterprise implementations.

Setting up a resident expert program isn't right for every enterprise, but it can be highly successful under the right circumstances. Use this IT skills assessment tool to see if untapped potential exists.

This downloadable tool is associated with the research note, "Leverage Power Users to Reduce IT Labor Costs."

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Search Code: 8755
Published: January 21, 2009
Last Revised: January 21, 2009


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