RETIRED CONTENTPlease note that the content on this page is retired. This content is not maintained and may contain information or links that are out of date.
This template will help you demonstrate the value of optimization and gain buy-in from your key stakeholders. Even organizations that do not require a major optimization initiative will benefit from considering and documenting the factors influencing the decisions.
Use this research to help:
- Describe the company background and the reasons for optimization.
- Determine the required skill sets.
- Estimate expenditures and evaluate alternatives.
- Estimate short- and long-term benefits.
Allocate the right amount of time and commitment to optimize the service desk.