Service Desk Optimization Business Case Template


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This template will help you demonstrate the value of optimization and gain buy-in from your key stakeholders. Even organizations that do not require a major optimization initiative will benefit from considering and documenting the factors influencing the decisions.

Use this research to help:

  • Describe the company background and the reasons for optimization.
  • Determine the required skill sets.
  • Estimate expenditures and evaluate alternatives.
  • Estimate short- and long-term benefits.

Allocate the right amount of time and commitment to optimize the service desk.

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