This template will help you demonstrate the value of optimization and gain buy-in from your key stakeholders. Even organizations that do not require a major optimization initiative will benefit from considering and documenting the factors influencing the decisions.
Use this research to help:
- Describe the company background and the reasons for optimization.
- Determine the required skill sets.
- Estimate expenditures and evaluate alternatives.
- Estimate short- and long-term benefits.
Allocate the right amount of time and commitment to optimize the service desk.