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Prepare for success by taking the time to understand what and when IT resources are being consumed. Capacity management success requires end-user participation. Ease the communication by aligning the descriptions of services between IT and end users.
- Define terms that end users use to describe IT services based on their work processes.
- Identify the critical time periods when resources are heavily used.
- Build a library of descriptions that allow IT to link business usage to IT resources.
Use the IT Service Design and Descriptor Library to survey end users and IT managers to understand how IT services are used and managed.