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To control demand on IT resources, it's imperative to document available people resources and the percentage of their time to be allocated to specific activities or projects. By documenting this information, IT demand managers will be able to:
- Determine resource constraints and available capacity (if any).
- Communicate this information to the business when setting work priorities.
Use and review the inputs in this “IT Resource Designation Worksheet” on a quarterly basis at a minimum, and more frequently in fast-changing environments.
This downloadable tool is associated with the research note, “You Can't Get Blood from a Stone: Managing IT Demand.”