PCToday: What Is CEBP?
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CEBP (communication-enabled business process) aims to bring together email, phones, instant messaging, social networking, and any other form of communication on the same network. In essence, CEBP integrates your communication infrastructure with your business processes in a way that improves efficiency and lessens the effects of human latency.
The possibilities and potential for CEBP are essentially endless, depending on how you decide to use it for your specific business purposes. But CEBP isn't a one-size-fits-all approach. In fact, there are multiple versions of the technology that have varying featuresets and different use cases. So, before you decide to adopt a CEBP solution, make sure you choose the setup that is right for your company and employees.