End-User Engagement and Assessment Tool


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The End-User Engagement and Assessment Tool allows you to discover the areas where end users are dissatisfied with their relationship to IT. Surface the issues and follow Info-Tech's specific advice for implementing quick and low cost solutions to improve the relationship.

This tool will enable you to:

  • Conduct an end-user/IT satisfaction survey in the organization using Info-Tech's survey template.
  • Classify the IT/end-user relationship to target specific problem areas.
  • Identify areas where the relationship can be improved.
  • Use the custom analysis and recommendations to make those improvements.
  • Go to the appropriate section of Info-Tech's storyboard, Improve IT-End User Relations for additional advice.

Use this tool every year to track your progress as you make improvements in the IT-end user relationship.

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Search Code: 43081
Published: May 31, 2011
Last Revised: May 31, 2011

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