Customer Service Knowledge Management Platform RFP Template


Download

Get Instant Access
To unlock the full content, please fill out our simple form and receive instant access.

Use this Request for Proposal (RFP) template to create a formal invitation for Customer Service Knowledge Management (CSKM) platform vendors to submit a proposal describing their ability to fulfil your stated requirements. The template will help you:

  • State the purpose of the RFP, then describe your organization and its technology environment.
  • Specify the terms of the RFP, CSKM requirements, and deadlines.
  • List basic and advanced CSKM platform requirements.
  • Define the nature of the engagement and outline the level of on-going support expected from the vendor.
  • Gather more information on the vendor and its qualifications, as well as the total cost of the software.

A detailed RFP saves time in the selection process and ensures that you select a best-fit solution for the organization.

Hide Details

Search Code: 49107
Published: November 9, 2011
Last Revised: November 9, 2011

Related Content

GET HELP Contact Us
×
VL Methodology