Use this Request for Proposal (RFP) template to create a formal invitation for Customer Service Knowledge Management (CSKM) platform vendors to submit a proposal describing their ability to fulfil your stated requirements. The template will help you:

  • State the purpose of the RFP, then describe your organization and its technology environment.
  • Specify the terms of the RFP, CSKM requirements, and deadlines.
  • List basic and advanced CSKM platform requirements.
  • Define the nature of the engagement and outline the level of on-going support expected from the vendor.
  • Gather more information on the vendor and its qualifications, as well as the total cost of the software.

A detailed RFP saves time in the selection process and ensures that you select a best-fit solution for the organization.

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Design a Customer Service Knowledge Management Strategy

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Search Code: 49107
Published: November 9, 2011
Last Revised: November 9, 2011

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