Customer Service Knowledge Management (CSKM) Vendor Shortlist Tool


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This tool will help you profile your CSKM requirements and generate a rank-ordered vendor shortlist from a fixed list of vendors. Vendor profiles are based on Info-Tech’s recent in-depth review of the CSKM market. The tool will take into account the following product and vendor criteria:

  • Product features, usability, architecture, and relative cost.
  • Vendor viability, product focus, as well as breadth of sales and support.

Shortlist the solutions that best satisfy your organization’s requirements before sending out RFPs and scheduling vendor demonstrations.

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