View how Hosting.com outsourced maintenance and administration of their Great Plains software to a third-party organization.
- Business Situation: The financial department chose the Great Plains program for their accounting processes. When the program was implemented, the IT team used an accounting firm that had GP subject matter experts to assist them. The initial implementation was successful, but eventually the IT team found the program had functionality it wasn’t familiar with, and the needs of the organization exceeded what the accounting firm could cover in terms of administration and maintenance.
- Challenge: Determine whether to outsource GP maintenance and administration to a third-party organization, or hire another employee to focus solely on GP without overspending or destabilizing operations.
Hosting.com managed to find an organization that fulfilled its outsource analyst role request, which allowed it to save $40,000 a year on maintenance and administration.