This communication plan template is to be used in conjunction with the Align IT with the Real End Customer workshop. Use it as a tool to document the results from each activity in step 3.1 and to aid with the implementation of your IT and customer alignment project. 

This communication plan template provides a structure for managing ongoing communications between the project team and relevant stakeholders including:

  • Documenting the overall vision.
  • Outlining the communication plan including stakeholder, message, medium, frequency, and owner.

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Align IT with the Real End Customer

Ensure IT and the business are working towards the same goal: improving customer experience.

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