Create a project charter to socialize the IT and customer alignment project with key stakeholders and gain buy-in and support. 

Use Info-Tech's template to:

  • Define the project context and the scope.
  • Outline anticipated project benefits in terms of business drivers.
  • Document key metrics to gauge if the project is a success or a failure.

Having the business on board is critical to the success of this project. By demonstrating what's in it for them, IT can help to ensure they are committed.

Also In

Align IT with the Real End Customer

Ensure IT and the business are working towards the same goal: improving customer experience.

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