Create a project charter to socialize the IT and customer alignment project with key stakeholders and gain buy-in and support. 

Use Info-Tech's template to:

  • Define the project context and the scope.
  • Outline anticipated project benefits in terms of business drivers.
  • Document key metrics to gauge if the project is a success or a failure.

Having the business on board is critical to the success of this project. By demonstrating what's in it for them, IT can help to ensure they are committed.

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Align IT with the Real End Customer

Ensure IT and the business are working towards the same goal: improving customer experience.

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