The Info-Tech IT and Customer Alignment Planning Workbook should be used in conjunction with the Align IT with the Real End Customer workshop to document the outcomes of each activity in Phase 2.

Sections include:

  • Introduction
  • Assess Current IT and Customer Processes
  • Select Target IT and Customer Processes
  • Determine Process Modifications
  • Refine the Organizational Design
  • Motivate IT Staff
  • Conclusion

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Align IT with the Real End Customer

Ensure IT and the business are working towards the same goal: improving customer experience.

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