Although IP Telephony (IPT) can deliver a range of business and technology benefits, it’s clear that few organizations are compelled enough by these to retire functional and supported PBX equipment and migrate early. Nonetheless, many will need to start this transition in the coming months and IT must begin preparing now. This research note addresses three common questions posed by IT leaders:
- Is the technology ready for prime time?
- When are most enterprises choosing to upgrade?
- What factors go into an IPT upgrade decision?
IT leaders must ensure that they are in a position to answer and address key questions when the organization is faced with a decision on IPT.