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IT departments should capture and track metrics that enable a more rigorous and analytical approach to decision making to influence the business. IT objectives for a metrics program should be to measure and minimize infrastructure IT spending while maximizing productivity for the organization. Work with senior management to include IT metrics as part of strategic projects that inevitably require IT involvement, such as the launch of a new product or application.

Also, consider developing an IT scorecard. Formally tracking IT performance as it is related to IT’s contribution to corporate objectives will ensure that long-term goals stay on track. Single metrics are less effective because they exist in a vacuum: an IT scorecard will provide a system for evaluating what value IT is providing the business. Consider working with a CxO to ensure that the scorecard follows the company-wide scorecard.

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Use IT Metrics for Accountability and Success

Know where you stand before others do. Metrics are an IT staple.

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Search Code: 18033
Published: March 18, 2010
Last Revised: March 18, 2010

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