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Enterprise networks and telephony systems are fundamental services that are essential to enterprise productivity. As such, it is critical for IT departments to provide guaranteed service levels that address network and telephony availability and performance standards to the enterprise. This template provides:

  • Services covered under the Service Level Agreement (SLA).
  • Service level components.
  • Service level definitions.
  • Reporting and non-compliance.

Use this template as a basis for creating an effective SLA between the network and telephony management group and the enterprise.


This downloadable tool is associated with the research note, "Set Net Performance Standards to Ease User Suffering."

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Search Code: 8669
Published: January 30, 2007
Last Revised: January 30, 2007


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